Travellers’ Choice: Summerland Waterfront Resort and Spa Wins Tripadvisor Award

Summerland Waterfront Resort and Spa is recognized by Tripadvisor for 2022 with a “Travellers’ Choice” award.

The resorts earn the award by earning great reviews from travelers from all over the world. Known as “Best of the Best”, the award can only be earned by earning an outstanding reputation among customers who visit and take the time to write a review – the latter is often the hardest.

“For our guests to take the time to write a great review, it takes more than a great property with desirable amenities. Our reviews and ratings are due to our team of exceptional people who go beyond friendliness and truly care about how our guests experience the hotel,” said Resort General Manager Tom Matthews.

Tripadvisor’s Chief Business Advisor Kanika Soni praised the resort.

“Whether it’s using new technology, implementing security measures, or hiring exceptional staff, I’m impressed with the steps [the resort’s] taken to meet the new demands of travellers. [The resort] coped brilliantly in the face of adversity,” Soni said.

Earning positive customer reviews during the COVID-19 pandemic is a challenge. With heightened security measures, some businesses have had to take an impersonal approach to keeping customers safe. Summerland Waterfront Resort and Spa’s ability to strike a balance between comfort and cleanliness is what guests call the motivation for leaving positive reviews, Soni said.

To top off Tripadvisor’s success, the resort was also ranked in the top 25 listing Tripadvisor resorts in Canada, making it the only hotel in the Okanagan to do so.

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Richard F. Gandhi